Key Elements of Enterprise UXThis article is a sample chapter from my book UX Design for the Enterprise: Helping Users Get Work Done.Mar 132Mar 132
A Brief History of Enterprise Computing — Part 3In Part 1 of this three-part series on the history of enterprise computing, I focused on early developments (1880–1970).Mar 7, 20234Mar 7, 20234
A Brief History of Enterprise Computing — Part 2In Part 1 of this three-part series, I focused on early systems and technologies (1880–1970).Mar 7, 2023Mar 7, 2023
A Brief History of Enterprise Computing-Part 1This brief history of enterprise computing is a chapter from my upcoming book Design for the Enterprise (available in early 2024).Mar 7, 20231Mar 7, 20231
Published inUX CollectiveCapturing alternative paths to improve design outcomesA common pitfall I’ve observed over the years with design practice is excessive focus on “main” flows. Scenario development, journey…Jan 29, 2021Jan 29, 2021
Published inUX CollectiveRoam Research: a new way of working with qualitative research dataThere’s a new tool in town. It has been the subject of a lot of hype in the productivity space, some of it warranted, some of it not. It’s…Sep 12, 20204Sep 12, 20204
Published inUX CollectiveDocumenting is designing: How documentation drives better design outcomesIt was the early stages of a new design project, and I was working on a task flow diagram when a colleague asked me about it. “You’re…Aug 5, 20208Aug 5, 20208
A UXer’s Guide to Characterizing TasksAs UX designers, we are fundamentally engaged in helping users perform tasks. As such, we spent much time designing from the task…Dec 7, 2019Dec 7, 2019
Creating Role-Based Personas for the EnterpriseIn my last article (a two-part series), I outlined special considerations around journey mapping for the enterprise. In this article, I…Oct 5, 20193Oct 5, 20193
Enterprise Journey Mapping Part 2: Envisioning the Future JourneyIn Part 1 of this series, we looked at creating a current-state journey map for an enterprise experience. In this part, we’ll look at…Aug 9, 2019Aug 9, 2019
